Terms of Use

Maw’id provides a cloud-based system that helps dental clinics manage their day-to-day work.

The service may be used only for lawful purposes and in accordance with the laws and regulations that apply.

The service may not be used to attempt to access accounts or data without authorisation, to disrupt the service, to misuse it, to upload harmful content or software, or to carry out security testing without prior approval.

The clinic is responsible for its account and for the users it gives access to Maw’id.

Each user must keep their login details confidential and must not share them with others.

The clinic is also responsible for revoking or changing the access of any user who is no longer authorised to use the system.

If you suspect unauthorised use of the account, please contact us at:

hello@getmawid.com

Subscription prices, the subscription term and the services it includes are as set out in the offer or agreement provided to the clinic.

Fees must be paid on the agreed dates.

Fees paid are not refundable once the subscription term has begun, unless otherwise agreed or required by law.

Prices of future subscriptions may change after the clinic has been notified in advance.

If payment is late, access to the service may be suspended after the clinic has been notified and given a reasonable period to pay.

All data the clinic enters into Maw’id, including patient data, records and files, remains the property of the clinic.

getmawid uses this data only to the extent necessary to operate, maintain, support and protect the service.

We do not sell clinic or patient data, and we do not use it for advertising.

The clinic is responsible for the lawfulness of collecting and using patient data, and for obtaining the necessary consents where required.

We take reasonable technical and organisational measures to protect clinic data from unauthorised access, use or modification.

Access to clinic data is limited to the people or service providers who need it to provide or support the service, subject to confidentiality.

We may use external service providers for hosting, data storage, sending messages or running parts of the service.

However, no electronic system can guarantee absolute protection against every security risk.

Maw’id may allow the clinic to send reminders or messages to patients through the available channels, such as WhatsApp or text messages.

The clinic is responsible for obtaining the required consent from patients, and for the content of the messages it sends.

We do not guarantee that every message will be delivered, or when it will arrive, because delivery depends on external networks and service providers.

Maw’id should not be used as the only means of urgent medical communication.

The Maw’id system, its design, software, logo and name, and the content of getmawid.com belong to getmawid or to the holders of the related rights.

A subscription gives the clinic the right to use the service during the subscription term only, and does not transfer to it any ownership rights in the system or its software.

We aim to keep Maw’id available and running reliably, but we do not guarantee that the service will be available without interruption or errors at all times.

The service may stop temporarily because of maintenance, updates, technical problems or causes beyond our control.

We will aim to fix faults and provide support within a reasonable time.

Maw’id is a tool for managing the clinic and does not provide medical advice or make medical decisions.

Medical and clinical decisions remain the responsibility of the dentist and the clinic.

The clinic is also responsible for checking the accuracy of data, invoices, payments and reports before relying on them.

To the extent permitted by law, getmawid is not liable for indirect damages or for losses resulting from the use or interruption of the service.

Total liability relating to the service does not exceed the total fees the clinic paid in the twelve months before the event giving rise to the claim, unless the law prevents this.

When the subscription ends, the clinic’s right to use the service ends.

The clinic may request a copy of its data within 30 days of the end of the subscription.

The clinic may also request that its data be deleted, subject to any data that must be kept by law or for a temporary period within backups.

These Terms of Use may be updated from time to time.

The date of the latest update appears at the top of this page, and we will aim to notify clinics of any material change before it takes effect.

Continuing to use the service after an update takes effect counts as acceptance of the new terms.

These terms are governed by the laws in force in Palestine.

If a dispute arises, the parties will first try to resolve it amicably before turning to the legal procedures available.

If you have any question about these terms or the service, you can contact us at:

hello@getmawid.com